FundMiner is Hiring!

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Start Date: As soon as possible  
Location: Remote 

Who We Are

We are on a mission to digitally transform fund management and reporting for fundraising organizations helping them more effectively measure, maximize, and communicate their impact.

FundMiner, a B2B SaaS startup in the advancement software space, provides personalized fund management insights and automates complex and traditionally manual processes for fundraising organizations like universities, foundations, and nonprofits. 

We are looking for an experienced Customer Success Representative who can successfully translate our vision into a compelling opportunity for potential customers. 

Who We Want

You are a dynamic and results-driven individual who is pleasantly persistent when it comes to serving our customers and creating mutual value.

You thrive in a fast-paced start-up environment, have excellent proactive communication skills, and are passionate about building and maintaining strong relationships. 

If you have a track record of exceeding goals and enjoy working in a collaborative team setting, this role may be perfect for you.

How You’ll Spend Your Time: 

• Develop and implement customer success processes such as onboarding plans, training material, and success metrics to increase customer satisfaction and scalability.
• You will map and track our customer journey working directly with your sales and product counterparts to ensure that customers have the best experience with the company and platform throughout the entire customer journey. 
• Manage customer relationships, including onboarding, training, and ongoing support.
• Act as frontline quality control for product team through continuous testing and task triaging. 
• Analyze customer data and provide insights to improve customer satisfaction and retention. Identify and implement opportunities for upselling and cross-selling to existing customers.
• Monitor customer health and proactively address any potential issues. Work with internal teams to resolve customer issues and escalate when necessary. The best customer success removes the need for customer success. Conduct regular check-ins with customers to ensure their success and identify areas for improvement.
• You easily navigate Microsoft Office suite, Asana, and hubspot to easily conduct product demonstrations. You diligently keep notes on and track your client in our CRM (HubSpot) so that you can easily recall and pick up where the conversation left off. You always follow up and have a next step planned.
• You are self-driven to stay up to date with industry trends and developments and actively participate in conferences, workshops, and networking events to expand your knowledge and professional network.

How You’ll Measure Success: 

• Measuring and reducing Implementation time and customer time to value.
• Reducing churn and increasing customer satisfaction.
• Measuring and improving customer retention and engagement.

What You'll Need to Be Successful: 

• Proven track record of success in a project management, database management, customer success, or systems implementation role. 
• Excellent verbal and written communication and interpersonal skills, with the ability to build rapport and establish lasting client relationships.
• Exceptional organizational skills and attention to detail, ensuring accuracy in managing client accounts and sales activities.
• Self-motivated and driven to achieve and exceed goals
• Ability to thrive in a collaborative team environment while also being comfortable working independently. 
• Proficiency in using advancement CRM software and other sales tools to track and manage client interactions and sales processes.
• Preference for a former fundraising industry professional or background in advancement or education tech, government tech, or related field.

Why You’ll Want to Work Here: 

As a startup, our teammates have the unique opportunity to grow alongside our company. Roles and responsibilities will likely shift, and as an early teammate and high performer you will have the ability to grow your role as we grow. 

At FundMiner, we recognize that pay transparency is one method of improving pay equity across genders and other marginalized identities as well as fostering an engaged and positive working environment. 

The salary for this role is: $50,000 -$65,000 base with a possible performance bonus.

FundMiner also provides employees with: 

• Generous stock options
• Medical, dental, and vision insurance 
• Retirement plan
• Paid time off
• Parental leave (for both birthing parents and partners) 

What Else You Should Know About Our Team: 

Our diverse (female + Latino) founder duo is uniquely qualified to lead with our CPTO having experience building and scaling AI-powered products from 0 to millions for leading tech companies like Microsoft and Meta and our CEO’s deep domain knowledge and deep-rooted industry connections. FundMiner is VC-backed and is a 2023 Techstars Company.

How to Apply: 

At FundMiner, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage you to apply, even if all the requirements listed aren’t met. If you're passionate about building something that makes an impact on our world and looking to learn and grow, then we look forward to reviewing your application!

FundMiner is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. 

Everyone at FundMiner brings their own perspectives, work experiences, lifestyles, and culture with them, and we believe that a more diverse team creates a more innovative product, provides better service to our customers, and helps us all grow and learn as individuals. We welcome candidates from all backgrounds to apply. 

Send your resume to inquiry@fundminer.com.