FundMiner Is Hiring!

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Location: Remote, must be based in United States 

Salary Range: $90k-110k base salary; On-Target-Earnings (OTE) of $98k-115k OTE, with uncapped commission potential (+ benefits) 

Role Type: Full-time 

Eligibility Requirements: Authorization to work in the United States, background check 

Reports to: Chief Executive Officer 

Please apply via this form as soon as possible
Application: Customer Success Lead

Applications will be reviewed and considered on a rolling basis until the position is filled. 

We are on a mission to digitally transform fund management and stewardship for fundraising organizations, helping them more effectively measure, maximize, and communicate their impact.

FundMiner — a B2B SaaS startup in the fundraising/advancement software space — provides personalized fund management insights and automates complex and traditionally manual processes for fundraising organizations like universities, foundations, and nonprofits.

You can learn more about our company and values on our website.

We are looking for an experienced Head of Customer Succes to lead FundMiner’s efforts in delivering exceptional value to our clients. 

In this role, you will be responsible for client retention, expansion, and satisfaction. You will lead customer onboarding, support, success planning, renewals, and upsell strategies while maintaining a positive and seamless experience using the FundMiner platform.  

• Customer Success Strategy: Own the customer success vision and strategy, driving retention, expansion, and overall revenue growth. Align success initiatives with company goals and support cross-functional projects that impact the customer journey and long-term account value. 
• Revenue Growth: Partner with Sales and Leadership to align on revenue goals and support upsell, cross-sell, and renewal initiatives. Act as a key stakeholder in company-wide strategic projects impacting the customer lifecycle. 
• Customer Experience & Lifecycle: Ensure a high-quality, end-to-end customer journey—from onboarding to renewal. Collaborate closely with Sales, Marketing, and Product to enhance adoption, deliver measurable outcomes, and support enterprise client needs. Ensure every touchpoint adds value.  
• Leadership & Team Development: Recruit, lead, and scale a high-performing Customer Success team. Set clear KPIs and track performance against goals.  
• Cross-Functional Alignment: Collaborate closely with Sales, Marketing, and Product to deliver a cohesive and high-impact customer experience. 
• Customer and Industry Relationships: Serve as a strategic advisor to top-tier clients, building strong relationships with key stakeholders to drive long-term success. Represent FundMiner at key industry events, conferences, and customer engagements to strengthen relationships and stay connected to the market’s needs. 
• Processes & Procedures: Implement scalable systems and processes to monitor customer health, forecast renewals, and identify growth opportunities. Analyze performance metrics and deliver insights to inform leadership strategy. 
• Tools & Technology: Leverage platforms like HubSpot, Asana, and Microsoft Office to track engagement, manage workflows, and ensure consistent follow-through and documentation. Ensure all interactions are well-documented, strategic next steps are clear, and processes are followed consistently to deliver exceptional customer outcomes. 
• Market & Customer Intelligence: Maintain deep awareness of industry trends, customer pain points, and competitive landscape. Leverage insights to anticipate customer needs and guide strategic planning and product innovation. 

This is an ideal but non-exhaustive list of qualifications we are looking for in a successful candidate. If you meet some but not all of these, we encourage you to apply anyway! We look at each applicant’s candidacy in its totality to assess suitability for this role, including enthusiasm and inclination to learn and grow. 

• Bachelor’s degree. 
• 5-8 years of professional experience in a SaaS customer success leadership or senior role OR 5-8 years of professional experience in donor relations, fund management, or advancement services in a leadership or senior role.  
• 2-5 years' experience managing teams 
• Excellent verbal and written communication and interpersonal skills, with the ability to build rapport and establish lasting client relationships. 
• Exceptional organizational skills and attention to detail, ensuring accuracy in managing prospective clients and sales activities. 
• Strong interpersonal skills and business acumen, with an exemplary professional demeanor. 
• Proficiency in using CRM software and other sales tools to track and manage client interactions and sales processes. 

The ideal candidate for this role will be someone who… 

• Is energized and enthusiastic about spearheading and executing customer success strategies. 
• Is highly motivated, dynamic, resourceful, and results-oriented to achieve goals. 
• Has the ability to work independently with minimal direct guidance, as well as to motivate and lead a team. 
• Possesses an innovative and entrepreneurial mindset and approaches problem-solving with a creative and calm outlook. 
• Learns quickly and remains flexible to adapt to evolving circumstances as the business scales. 
• Thrives in a fast-paced start-up environment, with excellent proactive communication skills and a passion for building and maintaining strong relationships.  
• Has a track record of exceeding goals and enjoys working in a collaborative team setting. 

Key performance indicators (KPIs) for this role include: 

• Net and Gross Revenue Retention  
• Reduce Implementation Time and Time to Value 
• Improve Customer Health and Satisfaction 
• Reduce Churn Rate 
• Increase Expansion Revenue  

This is a remote position. As a small but mighty (and quickly growing!) team, we’re not based in central office space but will work with you to ensure you have a suitable setup and equipment to work from remotely. 

Occasional travel may be required for this role, anywhere between 5-25% of the time.

We believe in transparency and equitable compensation. The base salary for this role is $90k-110k base salary. On-Target-Earnings (OTE) of $98k-115k OTE, with uncapped commission potential (+ benefits) 

To augment salary and provide a comprehensive compensation package, FundMiner offers generous benefits, including: 

• Remote-first approach 
• Flexible and generous PTO, including an annual “winter break” from December 24 – January 1 
• 100% company-paid medical, dental, vision, and life insurance 
• 401(k) plan with 3% company match 
• Stock options 
• Paid parental leave 

Our diverse (female + Latino) founder duo is uniquely qualified to lead, with our CPTO having experience building and scaling AI-powered products from 0 to millions for leading tech companies like Microsoft and Meta and our CEO’s extensive domain knowledge and deep-rooted industry connections.

FundMiner is VC-backed and is a 2023 Techstars Company.

FundMiner is committed to embodying the values of diversity, equity, and inclusion. More than being an Equal Opportunity Employer — where all qualified applicants will receive consideration for employment without regard to race, religion, national origin or ancestry, sex, gender identity or expression, physical or mental ability, medical condition, genetic condition, pregnancy or childbirth, marital status, veteran status, or related characteristics — we actively encourage these candidates to apply.

As a young and quickly-growing company, we are committed to building a culture and work environment where employees and clients alike feel welcomed, respected, valued, and empowered to thrive. Everyone at FundMiner brings their own unique perspectives, experiences, and ideas with them — and we believe that a more diverse team creates a more innovative product, provides better service to our customers, and helps us all grow as individuals.